Refund policy

1. Return Window:

Customers may return products within 30 Days of delivery Return initiated after this period may not be accepted

2. Eligibility for Returns:

To be eligible for a return,

 your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at samtradingllc121@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at samtradingllc121@gmail.com.

3.Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

4.Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

5.Exchanges: 

We only replace items if they are defective or damaged. if you need to exchange an item for same product, contact us at Email : Samtradingllc121@gmail.com

6. Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective or we made an error.

7. International Returns:

for returns from outside the UAE:

. Customers are responsible for shipping and any applicable customs fees. 

. Ensure items are securely packaged to prevent damage during transit.

8. Refunds :

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at samtradingllc121@gmail.com.

est a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at . Please note that returns will need to be sent to the following address: samtradingllc121@gmail.com [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at samtradingllc121@gmail.com.